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Research & Report: SERS Employer Services

We work in close concert with employers to assure that each employee’s retirement benefit is properly administered. Sharing timely, accurate data is a crucial aspect of this work.

Our online employer services allow the convenient exchange of information. Access must be approved by both SERS and the employer before an account is created. Access to specific tools and data are granted, depending upon the employer and the level of authorization needed.


Research

Each employer can authorize one or more users to access and research:

  • Retirement-related data for employees who belong to SERS
  • SERS membership status of new hires
  • Basic health coverage information for the organization’s SERS members

Report

Our different employers report data to us in one of three ways. Some report data here, others use HR and payroll systems that automatically connect to SERS, like the commonwealth’s SAP system, and still others send data by FTP. If you work for an employer that uses FTP and you have questions or need assistance, please call 717.237.0322.


Request an Account

Complete a SERS Online Employer Services Access Request Form and submit it to us as directed on the form. Requests are typically reviewed within two weeks. If you have questions about your request, call 717.237.0322.

Once approved, users are notified by e-mail and provided with credentials and instructions.


Technical Support

If you already have an account and need help using the application, e-mail SERS Online Employer Services or call 1.866.766.7740.

To expedite a response, please provide your name, phone number, e-mail address, and a detailed description of the problem you are experiencing.

After 90 days of inactivity, accounts are automatically deactivated. If you have not signed in within the past 90 days, please request a new account.